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1. Where can I find product in my area?
2. What color combinations and materials are available?
3. What gauge of steel is used in the manufacture of the product?
4. What is the warranty?
5. How do I make a warranty claim?
6. What is the fabric/vinyl made of?
7. Is the fabric Scotchgarded/stain-resistant? Can I pre-treat the fabric?
8. What is the weight limit on chairs and tables?
9. Are replacement parts available?
10. Is assembly involved?
11. Can the products be used outdoors?
12. I have a retail store. Can I buy direct for resale?
13. Are all products shown on the website?
14. Do you share your customer’s information?
15. Can I receive a catalog?
16. Do you have outlet stores?
17. How will I know my model/serial number?
18. What is the status of my order?
19. Are assembly instructions available/included?
20. How can I get material samples?
21. Do international dealers carry your product?
22. Should I order direct or from a local retailer?
23. How do I find the dimensions of your product?
24. Do you offer discounts?
25. May I pick up my order at the factory?
26. Do you offer a reupholster service?
27. Is your product safe for use on my floors?
28. How do I care for the wood parts of my furniture?
1.Where can I find product in my area?
Our folding furniture is carried by several reputable retailers. You may want to call in advance to make sure that your local store carries our products. For a brief list click here
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2.What color combinations and materials are available?
The products available on our website represent what color and material combinations are available and in stock. We do not offer custom color combinations at a consumer capacity.
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3.What gauge of steel is used in the manufacture of the product?
The gauge of steel will vary depending on the location and purpose of the metal on the item.
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4.What is the warranty?
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5.How do I make a warranty claim?
We want you to be satisfied with every item you purchase from us. If a product purchased at our Official Corporate Websites does not meet your expectations, you may return it with receipt within 30 days of purchase for a refund. We will not accept any returns without a receipt. Products purchased from other retailers MUST be returned to the place of purchase. For more information click here
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6.What is the fabric/vinyl made of?
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7.Is the fabric Scotchgarded/stain-resistant? Can I pre-treat the fabric?
We have a wide variety of fabrics in our line which have different tolerances for stain resistance. We do not guarantee the stain resistance of our fabrics; however, there are several different types of stain blockers or cleaners available commercially. Please refer to their guidelines for application and/or use.
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8.What is the weight limit on chairs and tables?
Each product is different. All of our products are tested and adhere to industry standards.
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9.Are replacement parts available?
Yes. We do offer replacement caps for our furniture. We do not, however, offer replacement parts for mechanisms or any other structural parts of our furniture.
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10.Is assembly involved?
Almost all of our folding furniture is 100% pre-assembled
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11.Can the products be used outdoors?
Yes, with the understanding that anything left out in the elements over an extended period of time will become damaged. We recommend, when not in use, that you fold up and store your folding furniture in a cool, dry place.
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12.I have a retail store. Can I buy direct for resale?
Yes, but this is difficult to do through our online shopping cart system. To assure that you are given the appropriate pricing and shipping costs please use our toll free number and one of our Customer Service Representatives will be glad to assist you. CALL US: 800-251-7558
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13.Are all products shown on the website?
Most models available and in stock are shown on the website.
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14.Do you share your customer’s information?
NO! We do not share our customer's information with anyone.
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15.Can I receive a catalog?
Please call….or order from web with your credit card. CALL US: 800-251-7558
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16.Do you have outlet stores?
We do have an outlet store location the Meco Store in Greeneville, TN.
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17.How will I know my model/serial number?
There is a label containing this information on each piece of furniture. There are a few variations of this label, but the information should remain the same and be located in about the same place. Here is a sample label for you to reference.
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18.What is the status of my order?
You should receive an email when your order is processed and when it is being shipped along with a tracking number.
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19.Are assembly instructions available/included?
Almost all our folding furniture is 100% pre-assembled
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20.How can I get material samples?
Give us a call or an email here. We will do our best to get you the information you are looking for.
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21.Do international dealers carry your product?
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22.Should I order direct or from a local retailer?
We recommend that you take under consideration your location and local retailers. We cannot guarantee that any of them carry our product. we do have a list on the website that you can reference here.
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23.How do I find the dimensions of your product?
Most of our furniture falls within standard setting and table heights. You can find all dimensional information regarding the Innobella furniture line on the website in the corresponding products description.
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24.Do you offer discounts?
We do not currently offer any discounts to non-retail customers.
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25.May I pick up my order at the factory?
No.
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26.Do you offer a reupholster service?
No.
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27.Is your product safe for use on my floors?
Yes. All of our furniture has Non-Marring Leg Caps or Plastic pegs that will prevent our products from damaging your floors.
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28.How do I care for the wood parts of my furniture?
There are several wood furniture care products on the market. We do not recommend any particular brand over the others.
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